Privacy - Sykon Properties

Privacy Policy

Effective Date: 01 May 2025

1. Introduction:

Sykon Properties (“we”, “our”, or “us”) is a real estate agency based in Dubai, United Arab Emirates, specializing in residential properties, including off-plan (new developments) and secondary market listings. We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, store, and disclose information when you interact with us through our website, social media, advertisements, or in person.

2. Information We Collect

We collect personal information from you when you engage with our ads, visit our website, or inquire about properties.

Types of data we collect include:

Identity & Contact Data: Full name, email address, phone number, nationality, and country of residence.
Property Preferences: Budget range, property type, location preference, and purchase timeline.
Marketing & Communication Data: How you heard about us, your communication preferences, and lead source (e.g., Google Ads, Facebook).
Technical Data: IP address, browser type, device identifiers, location data, and interaction behavior on our website.

3. How We Collect Your Information

We collect data through:

Website forms (inquiry forms, registration forms, or contact forms)
Advertising platforms (e.g., Google Ads, Meta Ads) when you click on our ads and land on our site
Direct communication (email, WhatsApp, or phone)
Cookies and tracking technologies used on our website

4. How We Use Your Information

We use your personal information to:

Respond to your inquiries and provide property options
Schedule property viewings or consultations
Send promotional property listings or investment opportunities
Improve our website, user experience, and advertising performance
Comply with local laws and regulations in the UAE real estate industry

5. Legal Basis for Processing

We process your data under the following legal bases (as applicable under the UAE and international laws like GDPR for EU citizens):

Your consent (e.g., when you submit your information voluntarily)
For the performance of a contract or steps prior to entering into a contract
To comply with legal obligations
For our legitimate business interests (e.g., marketing, fraud prevention, service improvement)

6. Sharing Your Information

Your personal data may be shared with:

Authorized real estate agents at Sykon Properties
Regulatory bodies such as the Dubai Land Department or RERA (if required by law)
Technology partners who help us operate and secure our digital platforms

We do not sell your data to third parties.

7. International Data Transfers

Since we collect data from users globally, your information may be transferred to and processed in countries outside your country of residence. We ensure such transfers are carried out with appropriate safeguards in place.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

Access your personal data
Correct or update inaccurate data
Request deletion of your data
Object to processing or request data portability

To exercise your rights, contact us at support@sykonproperties.com.

10. Cookies & Tracking

We use cookies and similar technologies to:

Analyze website traffic and visitor behavior
Customize your online experience
Serve targeted ads

You can control cookie preferences through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Sykon Properties
Office No. 405 Opus Tower, Business Bay, Dubai
Email: support@sykonproperties.com
Phone: +971-45964166